About Swapfiets
Swapfiets is an international organization with ~1,300 employees across multiple European countries.
The IT team — made up of one IT Operations Manager and five application managers — oversees IT support as well as hardware and software management.
With a distributed workforce, efficient device management and smooth onboarding/offboarding are critical.
The Challenge
Before Workwize, Swapfiets struggled with:
- Fragmented processes across device management
- Difficulty keeping data synchronized between device and hardware systems
- Limited visibility into procurement, distribution, and tracking
- No closed loop from procurement to enrollment and ownership tracking
The Approach
Workwize became the central platform for the entire device lifecycle:
- Procurement, onboarding, and offboarding all in one place
- Automation and real-time insights via a single, user-friendly dashboard
- Devices ordered, assigned, and tracked with ease
- New hires equipped on time, and departing employees’ devices quickly returned
- Live status updates on shipping and location — reducing physical handling and manual checks
The Result
The impact has been significant:
- Manual workload reduced from 3 employees → 1 monitoring person
- ~1,200 devices supplied to employees across Europe in just one year
- Faster, more reliable, and error-free processes
Scalability
As HighLevel grows, Workwize's platform scales to meet its expanding needs. Whether opening new offices or onboarding remote workers, Workwize has HighLevel covered.