Buried under too many IT tools? Dealing with surprise costs? Running remote teams without enough visibility? IT admins these days are stretched thin.
That’s the problem Atera is built to solve.
It promises to be an IT management platform that combines everything from device monitoring and helpdesk ticketing to remote access and automated patching, all in one place.
So, how well does it deliver? Let’s see in this detailed review.
TLDR;
Atera is an all-in-one IT management platform that unifies remote monitoring, helpdesk, automation, and reporting tools into a single, fixed-price solution for IT teams and MSPs.
Core RMM and PSA features are impressive. You get what you’d expect from an enterprise-grade solution. No surprises.
Remote access works (mostly). Integrated tools like Splashtop and AnyDesk allow you to access machines, although hiccups occasionally occur easily.
Automation is solid. You can automate tasks like disk cleanup, reboots, or software installs. It’s proactive IT without the busywork.
AI is positioned quite aggressively in Atera. Ticket summaries and response suggestions are helpful. But, the $29 extra for Copilot, their AI assistant seems a little expensive.
Expect a few quirks. Bugs, search glitches, and occasional remote control issues show it's not all sunshine, but support is responsive.
Atera uses flat-rate pricing: you pay per technician, not per device. This can save you serious money if you manage a lot of endpoints.