TABLE OF CONTENTS
Edited & Reviewed
Buried under too many IT tools? Dealing with surprise costs? Running remote teams without enough visibility? IT admins these days are stretched thin.
That’s the problem Atera is built to solve.
It promises to be an IT management platform that combines everything from device monitoring and helpdesk ticketing to remote access and automated patching, all in one place.
So, how well does it deliver? Let’s see in this detailed review.
TLDR;
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Atera is an all-in-one IT management platform that unifies remote monitoring, helpdesk, automation, and reporting tools into a single, fixed-price solution for IT teams and MSPs.
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Core RMM and PSA features are impressive. You get what you’d expect from an enterprise-grade solution. No surprises.
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Remote access works (mostly). Integrated tools like Splashtop and AnyDesk allow you to access machines, although hiccups occasionally occur easily.
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Automation is solid. You can automate tasks like disk cleanup, reboots, or software installs. It’s proactive IT without the busywork.
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AI is positioned quite aggressively in Atera. Ticket summaries and response suggestions are helpful. But, the $29 extra for Copilot, their AI assistant seems a little expensive.
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Expect a few quirks. Bugs, search glitches, and occasional remote control issues show it's not all sunshine, but support is responsive.
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Atera uses flat-rate pricing: you pay per technician, not per device. This can save you serious money if you manage a lot of endpoints.
What is Atera?
Via Atera
Atera is an all-in-one, cloud-based IT management platform built for Managed Service Providers (MSPs) and IT professionals.
It integrates Remote Monitoring and Management (RMM), Professional Services Automation (PSA), and other features into a unified solution. Companies like Domino’s, Lush, Sodexo, Fujitec, and Grant Thornton trust it.
Atera goes big on AI; it uses AI to automate processes like ticket resolution and script generation.
Some of its major features include:
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Real-time monitoring: Get live insights into system health, network performance, and device activity.
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Proactive alerts: Enable customizable thresholds for monitoring metrics like system resources, network activity, and SQL updates.
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Remote maintenance: Let your IT teams troubleshoot issues remotely by uninstalling applications, running scripts, or installing patches.
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Asset management: Track hardware and software inventory for better resource allocation.
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Professional services automation: Simplify ticketing processes with automated ticket summaries and response suggestions and get tools for billing, reporting, and workflow automation.
Enough specs. Let’s talk about real usage…
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Key Features of Atera in TLDR Version
Real-time monitoring
Atera promises comprehensive real-time monitoring, and for the most part, it delivers. Users find the ability to monitor key system resources (CPU, memory, disk), and specific services like SQL Server, Exchange, Active Directory, and Hyper-V reliable.
The SNMP monitoring is also quite functional; it keeps tabs on network devices like routers, switches, and printers out-of-the-box.
Setting up alerts is relatively straightforward, with reasonable control over thresholds for different device types.
For example, you can set specific CPU usage alerts for critical servers that differ from those on standard workstations. This customization is everything; it reduces alert noises so teams can focus on genuine potential issues.
However, initially, you may find yourself swamped with notifications or, conversely, missing things until you've messed with the thresholds for your client environments. You will need to spend some time to set up alerting properly.
Read More: Top 10 Remote Equipment Management Software in 2025
IT automation
Automation is a big highlight in Atera, and we see potential in it.
The concept of IT automation profiles is powerful. Experimenting with creating profiles for everyday tasks, such as deleting temporary files, running disk checks, forcing reboots, or creating system restore points, proves hassle-free for most users.
The threshold profiles, which automatically trigger actions (such as running a script when disk space becomes low), are useful for proactive maintenance.
The shared script library is also a nice addition.
However, the quality of scripts in the shared library varies. While many are excellent, always review and test a shared script thoroughly before deploying it widely.
Server monitoring
In practice, server monitoring uses the same core monitoring and alerting mechanisms used for workstations, but with a focused lens. One can easily group servers, apply certain monitoring thresholds, and receive notifications tailored to server roles (like AD, SQL, Hyper-V).
The promise of automated remediation ties back directly to the IT automation profiles; if you've set up scripts to handle common server issues (like restarting a specific service), Atera triggers them based on alerts.
Just don't expect fundamentally different technology from workstation monitoring here.
Integrated remote access
Integrated remote access is a must for most IT teams. Luckily, Atera delivers.
Bundling Splashtop is common and works well for standard remote control, file transfer, and basic session interaction. Integration with AnyDesk is also available, with bundled session recordings.
Support for TeamViewer and ConnectWise Control means you can often utilize existing licenses and initiate sessions directly from a device, ticket, or alert context within Atera.
While having options is good, be mindful of potential extra costs if you need features specific to TeamViewer or ConnectWise Control that aren't covered by included licenses or base integrations.
Software installations and advanced remote maintenance
Atera effectively handles software deployment across multiple devices and integrates seamlessly with the scripting and automation system. However, for more granular, immediate tasks, you'll need advanced remote maintenance tools.
Being able to uninstall applications, install patches manually, or execute commands directly without a complete remote control session is very efficient for quick fixes and investigations.
Asset and inventory scanning
Atera does a solid job of scanning and inventorying assets. You get a good overview of hardware (CPU, RAM, HDD usage), software installations, OS distribution, Microsoft Office details, and even antivirus status.
The complete activity log, which tracks actions performed through Atera, becomes an asset for auditing and traceability.
Moreover, SNMP monitoring automatically picks up basic OIDs on many network devices and provides visibility into printers, routers, and firewalls without extensive manual configuration.
Read More: 15 Best IT Hardware Inventory Management Software in 2025
Patch management
Atera heavily promotes the automation aspect of patching, and we agree that this is where its strength lies. Setting up IT automation profiles specifically for patching is straightforward.
You can define daily, weekly, and monthly schedules and target specific device groups. Users find this particularly useful for separating patching cadences for critical servers from those for standard workstations.
The ability to automatically apply these profiles to newly installed Atera agents is a big timesaver. It ensures new devices don't immediately fall behind on updates after onboarding.
OS patches are only half the battle; vulnerabilities in common apps like Adobe Reader, Java (though hopefully you're phasing that out!), or browsers are frequent attack vectors.
The option to automate related maintenance tasks like disk defrags or cleanups within the same profile structure is also a thoughtful touch.
Action AI
Atera positions Action AI with ambitious goals: accelerating efficiency, achieving more with less, and providing AI-driven foresight.
It comprises two components: Autopilot (a helpful chat-based AI interface for employees to resolve their quick issues) and Copilot (to help technicians fix advanced issues quickly).
AI Copilot for technicians acts as an assistant within the platform. Its functions revolve around instantly summarizing ticket histories and suggesting potential responses to user queries to speed up resolution times.
According to reviewers, ticket summarization is useful for getting up to speed quickly. The response suggestions give you a reasonable starting point, though you'll want to review and likely edit them before sending them; it’s a helpful first draft, not a final product.
The feature allowing a resolution to be turned into a Knowledge Base article draft with a click also shows promise for streamlining documentation.
However, while these features bring efficiencies, the current AI Copilot alone isn’t that strong.
Action AI is a promising, albeit early-stage, integration of AI assistance into the Atera platform.
Now onto arguably Atera’s most prominent feature…
Read More: 8 AI Agents Use Cases for IT Asset Management
Professional Services Automation (PSA)
Having the PSA integrated directly with the RMM is a core part of Atera's "all-in-one" value proposition. Here’s what reviewers say about it.
The Helpdesk and Ticketing system form the heart of the PSA. According to reviewers, it is functionally competent and covers the essential bases one would expect. Features such as email-to-ticket creation, ticket scheduling, quick reply templates, and integration with Office 365 and Google calendars are all present and function as expected.
The tight integration with the RMM is a clear strength: launching a remote session or viewing device details directly from within a ticket is a time-saver.
The automation allows you to set up rules (like assigning tickets based on keywords or customers), which helps with initial routing.
The AI tagging automatically categorizes incoming tickets. Users say it works reasonably well for common issues but still requires occasional manual correction or refinement.
Moving on to the client-facing aspects, Atera allows you to create various contract types (hourly, fixed-term, retainer, project-based) and define different rates and SLA policies per customer.
The automatic time capture and timesheet tracking, feeding directly from ticket work logs, is essential for accurate billing. Integrations with QuickBooks and Xero cover the major accounting platforms, so compatibility-wise, there's no need to worry.
Ratings and Reviews
Based on over 800 reviews, Atera is rated 4.6 out of 5 stars on the review aggregator site G2.
Via G2
On Capterra, it has a rating of 4.5 stars out of 5, based on over 400 reviews.
These numbers mean that people are generally satisfied with Atera. Positives that resonate throughout the community include its ease of use, extensive feature set, and a decent, responsive customer support experience.
Here’s what users are saying about the platform:
It’s not all pretty, though. Recently, there have been complaints of bugs and slowdowns.
Via Reddit
The remote control also occasionally runs into issues.
Via Reddit
Pricing
One of Atera’s standout features is its pay-per-technician pricing with unlimited endpoints. This is a refreshing change from per-device models that get expensive quickly. There are three main tiers: Professional ($149), Expert ($189), and Master ($219) per tech/month, billed annually.
That flat rate makes budgeting easier when onboarding big clients. However, the AI copilot costing $29 per license extra, seems expensive.
Credit where due, the Professional tier already covers a lot: remote management, monitoring, patching (Windows, Mac, Linux, plus Chocolatey/Homebrew), basic automation, helpdesk and ticketing, reporting, and even Azure AD integration.
Upgrading to Expert gets you unlimited Splashtop sessions (instead of two), adds AnyDesk, more reports, basic custom asset types, and a higher file transfer limit. Master adds custom report building, longer audit log retention (1 year), more custom assets, and unlimited support addresses.
The Enterprise tier (aimed at larger orgs) adds SSO, continuous Azure AD sync, private repos, custom domains, HIPAA compliance with a BAA, and a 99.9% uptime SLA.
Bottom line: Atera’s per-tech pricing is appealing; even the base tier is solid. But before jumping tiers, make sure the added features match your needs.
Final Verdict: Is Atera Right for You?
Atera is genuinely trying to be the “one-stop shop” for IT management, and it gets impressively close. If you’re tired of jumping between tools and want an integrated setup that doesn’t punish you for adding devices, this is a strong contender.
The automation and scripting save time, the pricing model is refreshing, and the UI doesn’t feel like it was built in 2005.
That said, it's not perfect. Some features (like Action AI) still feel more like a pitch deck than a game-changer, and occasional bugs annoy you when you’re trying to move fast. But overall? Atera gets the important things right.
If you’re a stressed IT manager or a growing MSP, this is a platform to consider, especially if you want to simplify and scale without overspending.
Automate Device Lifecycle with Workwize
Atera does a solid job handling IT tasks like monitoring and support, but it doesn’t cover the whole picture, especially when managing physical equipment.
That’s where Workwize complements the setup, helping you easily track, distribute, and retrieve devices.
And you can even use both to reduce manual work, close operational gaps, and give your team what they need to stay productive.
Brands like HighLevel, DuckDuckGo, Prezi, and more trust Workwize for their IT needs. Book a Workwize demo now.
