IT Asset Retrieval for every device. Even from the corners of the world. 

Yes. Retrieval kicks off automatically the moment an employee's departure is recorded in your HRIS. No one has to remember to open a ticket. From there, Workwize coordinates local pickup or a prepaid drop-off label in whichever of its 130+ countries the employee is based, so IT teams managing global remote hires aren't left arranging customs paperwork and cross-border shipping themselves. Once the device lands at the nearest warehouse it's wiped, inspected, and refreshed for its next use.

Equipment usually doesn't go missing so much as it goes un-followed-up — retrieval depends on someone remembering to chase it, and once that follow-up stalls, the device quietly gets written off. Workwize removes that dependency: retrieval triggers automatically from your HRIS the moment an offboarding is recorded, and if an employee doesn't respond or a pickup stalls, the case escalates through a structured workflow instead of aging out of someone's inbox. You get visibility into every open retrieval, so a stalled case shows up weeks before it becomes a write-off, not during a year-end audit. Want to see what this looks like against your actual offboarding volume and country mix? Book a free 30-minute demo at goworkwize.com/demo.

HR Sync detects leavers automatically: when someone is marked inactive or reaches their contract end date in your HRIS, Workwize flags it and disables their account. Retrieval is then run through the Workwize platform as a managed offboarding, so you're not raising tickets with a separate logistics vendor each time. Whether it kicks off hands-free or with a one-click confirmation depends on your offboarding setup, so confirm the exact automation level with your contact. From there the device is collected and routed back to the correct warehouse or office.

Yes. Every device Workwize retrieves is wiped as a standard part of the retrieval workflow, not an optional add-on. Devices are erased to recognized standards (NIST 800-88, GDPR, and ISO-aligned processes) before they're redeployed, resold, or recycled, and the wipe is logged against the asset's serial number so there's an auditable record of when it was sanitized. That record is what clears the device to move to its next stage inside the same platform, whether that's a new hire, resale, or disposal.

If you're mostly in one or two countries, a regional courier or your MDM vendor's basic return-kit process might be all you need. The problem shows up once you're retrieving from employees across a dozen+ countries — that's when manual coordination (chasing pickup, sorting customs paperwork per country, tracking what actually made it to a warehouse) breaks down and devices genuinely start disappearing. At that scale, look for three things regardless of vendor: automatic triggering from your HRIS rather than a manual ticket, a local pickup/drop-off network so shipments don't sit in customs, and a documented wipe + chain-of-custody record per device. The Workwize platform covers all three: HRIS-triggered IT asset retrieval, local pickup or drop-off in 130+ countries, and a logged wipe against each device serial number.