Frequently Asked Questions

This is the Workwize FAQ! If you have any questions which are not answered here, please do not hesitate to send a message to support@goworkwize.com and someone from the customer support team will be happy to help you!

How should I sit ergonomically?

Great question! Now that you have ordered all your great gear you need, make sure that you are using it properly. Check out this video that gives a good explanation on how to set up a safe and ergonomic workstation. 

When will my products get delivered? 

This depends on the supplier. You will receive an additional delivery information from our suppliers once your order is on the way. 

How can I cancel my order? 

Cancellation of orders are only allowed within 24 hours after placing an order. After 24 hours, orders are then forwarded to our suppliers for processing and fulfillment. 

Oh no! I received a broken product, who do I contact? 

Please reach out to our customer support and we’ll make sure that you’ll receive a new one. We highly suggest that you also include a photo of the item/s in order for us to process the replacement quickly. 

How to change my delivery address? 

Please contact us through one of our customer support channels and we will get back to you as soon as possible. 

How can I track my order? 

Our suppliers will send you an email delivery update upon the dispatch of your order(s) or the delivery service will reach out to you by phone. 

What is the return policy? 

If the product is defective, please contact us through live chat or by mail. We will then provide procedures on how to return it. However, please take note that we do not accept returns for example, one would prefer a different color. All purchases made on the Workwize platform are B2B purchases and therefore, we do not take returns (on normal occasions). Please make sure that you are completely happy with the product of choice before placing an order. 

Can I add my own money to my budget? 

We are constantly working on improvements on the Workwize platform and as by popular demand, we will include this feature. Soon, you will be able to add your own money to the given budget in order to purchase your desired product that is beyond the given budget. 

Will I receive an email confirmation upon placing an order? Or How will I know if my order was placed successfully? 

Once an order is successful, you will receive an email confirmation stating your order details. 

How to change my order? 

We can only change an order if it is not yet processed. Normally, orders are processed every dat at 9:00 AM. So if you placed an order before that, you can reach out to our customer support for help. Our customer support is open every Monday to Friday from 9:00 AM to 5:00 PM CET. 

I forgot my password! How can I recover it? 

Please reach out to our customer support and we’ll make sure that you’ll receive a new one. We highly suggest that you also include a photo of the item/s in order for us to process the replacement quickly.