This is the Workwize FAQ! If you have any questions which are not answered here, please do not hesitate to send a message to support@goworkwize.com and someone from the customer support team will be happy to help you!
Great question! Now that you have ordered all your great gear you need, make sure that you are using it properly. Check out this video that gives a good explanation on how to set up a safe and ergonomic workstation.
This depends on the supplier. You will receive an additional delivery information from our suppliers once your order is on the way.
Cancellation of orders are only allowed within 24 hours after placing an order. After 24 hours, orders are then forwarded to our suppliers for processing and fulfillment.
Please reach out to our customer support and we’ll make sure that you’ll receive a new one. We highly suggest that you also include a photo of the item/s in order for us to process the replacement quickly.
Please contact us through one of our customer support channels and we will get back to you as soon as possible.
Our suppliers will send you an email delivery update upon the dispatch of your order(s) or the delivery service will reach out to you by phone.
Do you have some leftover credits but not enough to purchase another item? Unfortunately, we cannot add any extra credits for you at the moment, but we can recommend reaching out to your HR manager to discuss how you can use your leftover credits.
If the product is defective, please contact us through live chat or by mail. We will then provide procedures on how to return it. However, please take note that we do not accept returns for example, one would prefer a different color. All purchases made on the Workwize platform are B2B purchases and therefore, we do not take returns (on normal occasions). Please make sure that you are completely happy with the product of choice before placing an order.
We are constantly working on improvements on the Workwize platform and as by popular demand, we will include this feature. Soon, you will be able to add your own money to the given budget in order to purchase your desired product that is beyond the given budget.
Once an order is successful, you will receive an email confirmation stating your order details.
We can only change an order if it is not yet processed. Normally, orders are processed every dat at 9:00 AM. So if you placed an order before that, you can reach out to our customer support for help. Our customer support is open every Monday to Friday from 9:00 AM to 5:00 PM CET.
Please reach out to our customer support and we’ll make sure that you’ll receive a new one. We highly suggest that you also include a photo of the item/s in order for us to process the replacement quickly.
If your HR manager has granted you access, you can login by one of the following ways:Login with the e-mail address you signed up with initially on the login page. If your company works with a single sign on option, please click on “Sign in with Single Sign On”.If you have access from your HR department and you are not able to login after the previously mentioned ways, please reach out to support@goworkwize.com.