HR Shared-Service-Center Tools

HR shared-service tools are specialized software solutions that consolidate several HR functions into a single service point. These tools are developed to effectively manage various aspects of HR shared services, which typically include:

• Ticketing: Automation of HR-related inquiries and requests to manage and resolve employee cases efficiently.

• Policy and Knowledge Management: Centralized management of documents, policies, procedures, and know-how that employees can easily reference.

• Incident Routing: Proper distribution of cases or incidents to the right HR personnel to save time and improve response and resolution times.

• SLA Monitoring: Tools for tracking service level agreements (SLAs) to ensure that the HR-related services are delivered within the promised timeframes.

• Self-Service Portals: These platforms allow employees and managers to handle many HR-related activities independently, such as viewing payslips, submitting time off requests, or updating personal information.

Further, due to the sensitive nature of the information handled—including disciplinary data or medical records—these tools usually possess robust security mechanisms to protect employee data.

Services Covered by HR Shared-Service Tools

HR shared-service tools innovate traditional HR management by automating lots of routine tasks and providing a cohesive set of capabilities that include:

• Consolidation of HR Functions: Bringing staple HR functions under one umbrella to improve coordination and eliminate redundancies.

• Improved Route Queries: Escalating issues across the right channels for faster and more efficient resolution.

• Database Management: Secure storage and easy retrieval of all employee-related data.

• Compliance Management: Ensuring that HR practices adhere to the legal frameworks and avoid costly violations.

Benefits of Implementing HR Shared-Service Tools

Adopting HR shared-service tools can yield extensive benefits for an organization, such as:

• Increased Efficiency: Automation and consolidation reduce workload and allow HR professionals to focus on more strategic tasks.

• Enhanced Employee Experience: Faster resolution to employee queries and self-service capabilities boost employee satisfaction.

• Cost-Savings: Less redundancy and improved operational efficiency result in substantial cost reduction over time.

• Data Security: Improved security measures ensure the confidential handling and storage of sensitive employee data.

• Clear Analytics and Reporting: Enhanced abilities to track performance and generate reports for future improvements.

Leading Software Examples

Certain vendors have made significant inroads into the HR shared-service tools market. Here are a few notable ones:

• SAP Employee Interaction Center: A comprehensive tool tailored for employee interaction management, leveraging CRM capabilities.

• Oracle’s PeopleSoft HR HelpDesk: Provides robust workflow configurations and self-service functionality to elevate HR support procedures.

• Lawson Software: Known for integrative HR software, which, after merging with Infor, provides enhanced HR shared-service tools.

• Neocase Software: A specialized provider with a sturdy platform focusing on the unique needs of HR management.