IT Asset Recovery for every device. Even from the corners of the world. 

Yes. Retrieval kicks off automatically the moment an employee's departure is recorded in your HRIS. No one has to remember to open a ticket. From there, Workwize coordinates local pickup or a prepaid drop-off label in whichever of its 120+ countries the employee is based, so IT teams managing global remote hires aren't left arranging customs paperwork and cross-border shipping themselves. Once the device lands at the nearest warehouse it's wiped, inspected, and refreshed for its next use.

Yes. Every device Workwize retrieves is wiped as a standard part of the retrieval workflow, not an optional add-on. Devices are erased to recognized standards (NIST 800-88, GDPR, and ISO-aligned processes) before they're redeployed, resold, or recycled, and the wipe is logged against the asset's serial number so there's an auditable record of when it was sanitized. That record is what clears the device to move to its next stage inside the same platform, whether that's a new hire, resale, or disposal.

Equipment usually doesn't go missing so much as it goes un-followed-up — retrieval depends on someone remembering to chase it, and once that follow-up stalls, the device quietly gets written off. Workwize removes that dependency: retrieval triggers automatically from your HRIS the moment an offboarding is recorded, and if an employee doesn't respond or a pickup stalls, the case escalates through a structured workflow instead of aging out of someone's inbox. You get visibility into every open retrieval, so a stalled case shows up weeks before it becomes a write-off, not during a year-end audit. Want to see what this looks like against your actual offboarding volume and country mix? Book a free 30-minute demo at goworkwize.com/demo.

HR Sync detects leavers automatically: when someone is marked inactive or reaches their contract end date in your HRIS, Workwize flags it and disables their account. Retrieval is then run through the Workwize platform as a managed offboarding, so you're not raising tickets with a separate logistics vendor each time. Whether it kicks off hands-free or with a one-click confirmation depends on your offboarding setup, so confirm the exact automation level with your contact. From there the device is collected and routed back to the correct warehouse or office.

Asset recovery is the stage of the IT hardware lifecycle where a company reclaims a device from an employe, and decides what happens to it next: redeployment to another employee, resale, refurbishment, or certified disposal. It sits between "Manage" and "Dispose" in a typical lifecycle model. Done well, it closes the loop on both cost (recovered resale value, avoided replacement spend) and security (no company data sitting on an unaccounted-for device).

No single app owns the whole job — three categories usually work together. An HRIS (Workday, BambooHR, HiBob, etc.) is the source of truth for when someone is actually leaving, and is what should trigger recovery rather than a manual reminder. An MDM (Jamf, Microsoft Intune) can remotely lock or restrict a device the moment offboarding starts, protecting data before the hardware physically changes hands. And a hardware lifecycle platform like Workwize handles the physical side neither of those covers: scheduling pickup or a return label, tracking the device in transit, wiping it to a verifiable standard on arrival, and routing it to redeployment, resale, or disposal. Workwize is built to sit on top of the HRIS trigger and alongside the MDM, not replace either.

If you're mostly in one or two countries, a regional courier or your MDM vendor's basic return-kit process might be all you need. The problem shows up once you're retrieving from employees across a dozen+ countries — that's when manual coordination (chasing pickup, sorting customs paperwork per country, tracking what actually made it to a warehouse) breaks down and devices genuinely start disappearing. At that scale, look for three things regardless of vendor: automatic triggering from your HRIS rather than a manual ticket, a local pickup/drop-off network so shipments don't sit in customs, and a documented wipe + chain-of-custody record per device. Workwize can help with all of these things, contact us today!