The laptop provisioning problem IT teams can’t ignore—and how Workwize fixes it

TLDR;

• Most companies underestimate the complexity of laptop provisioning at scale, relying on manual processes that slow down onboarding and expose teams to risk.

• Provisioning is operationally heavy, often involving eight disjointed steps across HR, IT, and logistics, with poor visibility and high failure rates.

• Traditional methods break down due to global shipping delays, security gaps, and fragmented asset tracking that spreadsheets can’t solve.

• Workwize solves the problem by automating the full IT asset lifecycle — from global procurement and zero-touch deployment to repairs, retrieval, and decommissioning.

• Fast-scaling companies like HelloFresh and DuckDuckGo trust Workwize to streamline laptop delivery worldwide, reduce overhead, and deliver seamless day-one experiences.

Your IT team just set up a new hire with a laptop. But then the device arrives late, it’s missing key software, and your team is scrambling to fix it just as the employee is logging in for their first day.

You take a closer look. It turns out that your provisioning process relies on too many manual steps. Requests get lost in email threads, hardware orders stall across borders, and configuration is handled inconsistently across teams.

Now you’re stuck coordinating logistics across regions, fixing misconfigured devices on the fly, and fielding complaints from frustrated new joiners. Worse, your internal team is burning hours on repeatable work that should have been automated long ago.

The onboarding goal isn’t dead, but momentum just took a hit for both your new hire and your IT ops.

This is the problem Workwize was built to solve.