Genuity Review 2025: Features, Benefits, Pricing, and Is It Right for You?

Managing IT operations can be overwhelming—juggling endless tickets, asset tracking, and vendor expenses often leaves teams stressed and inefficient. 

Genuity simplifies IT operations by uniting IT help desk, IT asset management, network monitoring, and contract tracking into a single affordable platform. 

But does it do everything it claims? Find out in our in-depth Genuity Review.

TL;DR

• Genuity is a unified IT operations platform that blends IT help desk, asset tracking, vendor management, contract monitoring, and telecom expense management.

• It integrates diverse IT management tools into a single, affordable, easy-to-use solution.

• Streamlines IT support with customizable workflows and automation, reducing response times and improving efficiency.

• Provides real-time asset visibility and helps make smarter budgeting decisions.

• Plans start at just $29.99 with scalable options for full platform access.

• Lacks SOC 2 certification, robust Single Sign-On support, and advanced ITAM features.

What is Genuity?

While Genuity markets itself as an IT Service and Asset Management solution, it’s more of an IT Operations platform. Because it goes beyond traditional ITSM tools that focus on change, problem, incident, and asset management, and blends these elements:

• Telecom and vendor expense management

• Contract lifecycle tracking

• Marketplace purchasing

Founded in 2017, Genuity has earned multiple badges on G2:

• For Best Support: Spring 2024

• Easiest To Use: Spring 2024

• Highest User Adoption: Spring 2024

• Best Est. ROI: Spring 2024

What are the Key Features of Genuity?

The Genuity IT Management platform equips you with the tools to manage your entire tech stack—from contracts and compliance to spending, software, and usage.

IT Help Desk

Source: Genuity

Genuity’s Help Desk is an all-in-one solution designed to simplify IT support. It automates repetitive tasks, enables customizable workflows, and provides a self-service portal to deflect common support requests.

Here are the key features of Genuity’s Help Desk solution:

• Automates repetitive ticket responses and tasks, increasing overall efficiency.

• Customizes ticket processes to match team size and unique business needs.

• Offers a self-service portal with knowledge base (KB) articles and FAQs for deflecting routine tickets.

• Teams/Slack Integration: Integrates with MS Teams or Slack for real-time ticket notifications and collaboration

• Provides Android and iOS apps for on-the-go ticket management.

• Detailed analytics on ticket performance and service trends for improvements and informed decision-making.

Users find Genuity’s Help Desk solution easy to use and customize: 

Source: Reddit

Here’s another Reddit user stating the Help Desk solution is affordable and works well, even though there are some oddities:

Source: Reddit

Asset Management

Source: Genuity

Genuity’s Asset management solution lets you onboard, track, and control all your technology and hardware in one place.

Genuity has decent asset management capabilities—even though it’s not a dedicated ITAM solution.

It allows you to onboard and track assets and purchase software and IT equipment at affordable prices through its marketplace.

However, Genuity may not be ideal for organizations seeking to automate the entire IT asset lifecycle, from procurement and deployment to management, retrieval, and disposal.

Check out Workwize—a global IT hardware management solution. You can buy or rent IT and other equipment, deliver them preconfigured with apps and software, and remotely manage, retrieve, and dispose of the assets.

Contract Management

Source: Genuity

Genuity’s IT Contract Management solution is an all-in-one contract monitoring platform. It helps you track contract lifecycles, automate manual processes, and manage vendor contracts.

Here are the features of Genuity’s Contract Management Solution:

• Centralized Contracts: Keeps all vendor contracts in one place, reducing mistakes and lost information.

• Automated Alerts: Sends reminders for renewals and deadlines so you never miss a critical update.

• Real-Time Reporting: Offers instant insights into contract performance and spending, helping you make better decisions.

• Vendor Management: Streamlines vendor relationships by integrating contract data, reducing risks and costs.

By effectively tracking and managing contracts, you can:

• Avoid Missed Renewals

• Reduce Costs

• Stay Compliant

This helps you work smarter, build stronger vendor relationships, and make better decisions with less effort.

Here’s a user talking about Genuity’s contract management features:

Source: Verified G2 Review

Network Management

Source: Genuity

Genuity’s Network Monitoring tool helps you diagnose and resolve network issues, such as errors or performance problems, in minutes. Here are the key highlights of this tool:

While Genuity helps keep an eye on the network, it’s network monitoring features are entry-level, according to users:

Verified G2 Review

Telecom Expense Management

Source: Genuity

The Telecom Expense Management solution allows you to manage usage, expenses, network assets, and services. This helps you identify big savings opportunities across vendors.

Here are the features of Telecom Expense Management that stand out:

• Visibility: Gain insight into telecom usage, expenses, and service details for accurate cost-tracking

• Actionable Insights: Benchmark your telecom rates against thousands of users to find saving opportunities

• Expense Optimization & Automation: Automatically detect unexpected cost changes and consolidate data to minimize overspending

• Integrated Contract Management: Consolidates telecom contracts with SaaS, vendor services, and infrastructure bids in one platform.

• Community-Driven Pricing: Use marketplace data to authenticate pricing and optimize operating models

Not many users are talking about Telecom Expense Management, but those who are, they’re pretty optimistic:

Source: G2 Verified Review

SaaS & Vendor Management

Source: Genuity

Genuity’s SaaS and Vendor Management helps you manage spend, software, usage, contracts, and compliance—and optimize your tech stack. Here are the SaaS and Vendor Management features that stand out:

Users appreciate Genuity’s Vendor and SaaS Management solutions:

Source: G2 Verified Review

Interface, Usability, and Customer Support

All of Genuity’s solutions are easy to implement and user-friendly. Take the Help Desk Ticketing dashboard, for example:

Source: G2

You can view all your tickets, including their status, priority, and dashboard, directly from this dashboard.

Here’s a user talking about the simplicity of the platform:

Source: Verified G2 Review

If you face issues before, during, or after implementation, you can rely on Genuity’s support team. Here are some users talking about customer support:

Source: Verified G2 Review

Source: Verified G2 Review

Security and Compliance

Genuity claims to protect the privacy of all its customers. Here’s how

• Genuity encrypts your data at rest and in transit across its cloud services.

• It performs rigorous testing, including threat-modeling, automated scanning, and third-party audits.

• Genuity prevents security threats using secure software development practices and industry-accepted operational practices.

• It stores data in geographically diverse and physically secure databases to maintain high data availability.

While Genuity has taken basic security measures, unlike most ITSM tools on the market, it is not SOC 2 compliant. So, consider this before choosing Genuity.

Pricing and Plans

Based on the information available on Genuity's official website, here is a concise table outlining their pricing plans:

Key Notes:

• All plans include unlimited users and unlimited use.

• A 30-day free trial is available for all plans, with no credit card required.

• The Community Plan offers the full platform at a reduced rate when purchased through Genuity's marketplace.

• Annual billing options provide cost savings compared to monthly billing.

For the most accurate and up-to-date information, please refer to Genuity's official pricing page: Genuity Pricing.

User Feedback and Reviews

Genuity is rated 4.7 based on 80+ reviews on G2. Here’s what real users think about Genuity:

Users find Genuity valuable, affordable, and easy to use:

Source: Verified G2 Review

Source: Verified G2 Review

Here’s a user appreciating Genuity’s ability to let users track non-tech items:

Source: Verified G2 Review

Several users believe that the ticketing features could use improvement:

Source: Verified Capterra Review

Some users don’t think the SSO features work reliably:

Source: Verified G2 Review

Final Verdict: Is Genuity Right for You?

We think Genuity is ideal for small-to-mid-sized organizations seeking an easy-to-use and affordable unified IT management solution.

It has impressive help desk and asset management features, enabling organizations to improve service delivery.

Genuity’s Community plan offers all the features for just $29.99, making it a budget-friendly solution.

However, larger enterprises requiring better security (SOC 2 compliance), advanced ticketing, and an easy-to-use solution can explore these 11 Genuity Alternatives in 2025.

Try Workwize For an End-to-End Asset Lifecycle Automation Platform

For organizations looking for more advanced ITAM capabilities, try Workwize:

• Automate the entire IT asset management lifecycle from procurement to disposal.

• Deliver, manage repairs, and retrieve assets in over 100 locations.

• Slash logistics costs and reduce your carbon footprint by utilizing local warehousing in over 8 regions worldwide.

• Save big with automation—HighLevel saves $1.4M annually by streamlining procurement, deployment, and disposal through Workwize.

Get a smarter, more affordable, complete, and sustainable asset management solution— Try Workwize for free now.