About Swapfiets
Swapfiets is an international organization with ~1,300 employees across multiple European countries.
The IT team — made up of one IT Operations Manager and five education managers — oversees IT support as well as hardware and software management.
With a distributed workforce, efficient device management and smooth onboarding/offboarding are critical.
The Challenge
Before Workwize, Swapfiets struggled with:
- Fragmented processes across device management
- Difficulty keeping data synchronized between device and hardware systems
- Limited visibility into procurement, distribution, and tracking
- No closed loop from procurement to enrollment and ownership tracking
This led to wasted time, manual effort, and logistical bottlenecks.
The Approach
Workwize became the central platform for the entire device lifecycle:
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Procurement, onboarding, and offboarding all in one place
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Automation and real-time insights via a single, user-friendly dashboard
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Devices ordered, assigned, and tracked with ease
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New hires equipped on time, and departing employees’ devices quickly returned
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Live status updates on shipping and location — reducing physical handling and manual checks
The Result
The impact has been significant:
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Manual workload reduced from 3 employees → 1 monitoring person
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~1,200 devices supplied to employees across Europe in just one year
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Faster, more reliable, and error-free processes
As Anna, IT Operations Manager, puts it:
“The service behind the product is just as good as the product itself. For me, that was truly a win-win.”
