Device Refurbishment: Maximize ROI on IT Assets

The logistics run in five steps. Retrieval: the device is collected from the employee or office and shipped to a local warehouse. Intake: contents are checked against expectations and the device is inspected and condition-graded. Data sanitization: a certified wipe, logged against the serial number. Refurbishment: cleaning, repairs where economical, and re-imaging or re-enrollment to your standard configuration. Redeployment or resale: the device returns to stock for the next hire, or is remarketed if it's leaving the fleet. On Workwize this is one tracked workflow — the device never leaves the audit trail between uses.

Yes — that loop is built in. Returned devices arrive at a local warehouse, get a certified wipe and condition grading, are refurbished and re-imaged (or re-enrolled through your MDM) to your standard setup, and go into your stock ready to ship to the next hire — saving a new purchase each time and cutting the CO2 of buying new, which customers like to count toward sustainability goals. Devices below your redeployment bar route to resale or recycling instead. Book a free 30-minute demo at goworkwize.com/demo to see the refurbish-and-redeploy flow.

Workwize manages the repair and any swap-out end-to-end, so your team isn't coordinating it twice. You can request a replacement device through the same repair flow to keep the employee working, and the original is repaired and returned to your warehouse stock for reuse rather than written off. The replacement is treated as a standard order, so there is a cost, but the repaired unit re-enters rotation to offset it. This keeps the exchange a single managed process instead of duplicated effort across vendors.

Usually, yes — the economics are straightforward. A returned laptop that's wiped, refurbished, and redeployed replaces a new purchase, so each redeployment saves most of a device's replacement cost, plus shipping, plus the embodied CO2 of manufacturing new hardware (a point Workwize customers frequently cite in sustainability reporting). The honest exceptions: devices too old for your minimum spec, models with negligible residual value, and fleets so small that returns rarely coincide with hires. For most growing companies, refurbishment plus a resale route for the remainder beats buying new every time.

Yes. Returned devices are inspected, graded, and data-wiped, then valued and remarketed through an ITAD partner to recover their fair market value, with net proceeds credited to you. Apple hardware is included and generally holds strong resale value. Devices need to be unlocked with MDM removed to be resold as functional units, and the team reloads the OS before sale, so a missing OS doesn't reduce value. You approve the valuation before any device is sold.