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Repairs & Refurbishment

A broken device shouldn't mean a new one. A returned device shouldn't sit in a drawer. 

Send a repair request. Workwize coordinates diagnosis, repair, and return — or refurbishes and redeploys the device so you get full value out of every asset.  

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See how our customers stopped losing hardware at offboarding. 

4.1x
ROI from transforming global IT ops

“ Before Workwize, managing IT hardware for global hires was time-consuming, error-prone, and expensive. We had delays, lost equipment, and billing discrepancies across the board. ” 

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Ben Guz
EMEA IT Manager
1200
Devices supplied across Europe within a year

“ We have about 1,300 employees in different countries across Europe. It is critical that we have enough inventory to supply new hires starting at Swapfiets. We also need to make sure we can retrieve those devices after offboarding. Those are two major processes we were able to streamline with Workwize.” 

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Ana Lovsin
IT Operations Manager
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Replacing devices you could have repaired is one of the most common IT budget leaks. 

Most IT teams have no visibility into what can be repaired, so they replace by default. The result?
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No owner, no SLA. Tickets sit idle.
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Repairable devices get replaced.
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No process—replace becomes default.
Every device replaced when it could have been repaired is a procurement cost that didn't have to happen. 
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Coordinate repairs, refurbishment, and redeployment from one platform. 

Replace ad-hoc repair coordination with a structured process — from diagnosis through repair, return, and redeployment. Every device decision is tracked, every cost is recorded, and every recovered asset goes back into the fleet.  

  • Log repair requests and track device status from submission to return.   
  • Coordinate in-warranty and out-of-warranty repairs through Workwize's repair network.   
  • Refurbish, wipe, and redeploy returned devices without manual processing.  

$1.4M

Saved per year in IT Hardware Management
Workwize helps us reduce the time we waste ordering equipment. It also allows us to remove the previously relied-on MSPs to procure assets and will enable us to move IT services entirely in-house to save money on the IT budget.
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Evan Jost IT Manager

Trusted by global IT teams to manage 120,000+ devices.

80,000+
Hours saved for IT managers in 2025
45%
Of original equipment value recovered through certified global resale channels
120
Countries covered

From broken device to back in the fleet in 4 steps. 

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Step 1

Log the device issue and initiate the repair workflow.

  • Employees submit repair requests directly through the Workwize portal or Slack integration.    
  • IT reviews, categorises, and approves repair requests with full device history visible.   
  • Workwize determines whether the device is in-warranty or out-of-warranty and routes accordingly.   
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Step 2

Coordinate the repair through Workwize's partner network.

  • In-warranty repairs are routed directly to the relevant manufacturer or authorised repair partner.  
  • Out-of-warranty repairs are handled through Workwize's vetted repair network across regions.      
  • Employees receive a loaner device where required so productivity isn't interrupted during repair.    
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Step 3

Inspect, refurbish, and certify returned and offboarded devices.

  • Devices returned from offboarding or repair are inspected and graded on arrival at the warehouse.  
  • Refurbishment covers cleaning, component replacement, OS reinstall, and MDM re-enrollment.  
  • Certified data erasure is completed on every returned device before any reuse or resale.  
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Step 4

Redeploy, resell, or dispose - all tracked.

  • Refurbished devices are added back to your available inventory for future deployment.  
  • Devices beyond refurbishment are assessed for resale — recovering up to 45% of original value.  
  • End-of-life devices go through certified ITAD with documentation for compliance and audit.    

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Workwize is at home with 80+ HRIS, MDM, IDP, and ITSM tools.

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HRIS

Ensure laptops are ready on day 1. See when devices are scheduled to return after offboarding. 

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MDM

Track each device’s settings and compliance status with zero intervention from IT. 

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ITSM

Never miss a hardware request. Approve devices without leaving Slack. 

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Repairs and refurbishment are one layer. Workwize runs the whole lifecycle. 

Automated onboarding
Automated offboarding and retrieval
IT asset visibility and management
Global procurement and vendor consolidation
Governance, compliance, and security
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Workwize automates global ops from the ground up.

Every device that gets repaired instead of replaced is a procurement cost you avoided. 

 In this demo, we'll show you:  

  • How Workwize routes orders to local suppliers across 120+ countries automatically     
  • How catalog and approval rules are enforced globally without manual oversight   
  • How consolidated billing simplifies what Finance sees at month-end  
  • How much IT and procurement time you can recover     
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