10 Solarwinds Service Desk Alternatives To Consider in 2025

SolarWinds Service Desk is a cloud-based platform for IT service management. It enables your hybrid teams to seek support with IT issues related to their hardware and software, while maintaining end-to-end asset visibility throughout their lifecycle.

The interface is user-friendly, and there are many features to benefit a wide range of organizations, such as hardware inventory management, an employee IT self-service portal, a help desk knowledge base, and more.

SolarWinds Service Desk is a good deal if you’re planning to invest in a feature-loaded IT asset management solution with ITSM benefits baked in or standalone IT service desk software. However, it has some limitations. 

Let’s examine them and see if one of our many Solarwinds Service Desk alternative picks can better fulfill your needs. 

Why Look For a SolarWinds Service Desk Alternative

SolarWinds Service Desk has some evident flaws. 

Let’s look at what its users have to say:

Automations are limited.

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There are some missing features and customization limitations 

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Many complain about its high price.

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If you relate to some of these issues and need a solid Solarwinds Service Desk alternative, here are our top picks.

Read More: SolarWinds Review: Is It the Best IT Management Solution?

The Top 10 SolarWinds Service Desk Alternatives

Workwize

Workwize is a zero-touch IT device lifecycle management platform that provides granular control over your hardware, from procurement to disposal.

Designed for hybrid, global teams with 200-5000 FTEs, Workwize is an easy-to-use platform that automates the entire device lifecycle.

Workwize features: 

• IT Asset Procurement: Buy or lease fully customizable hardware from a global catalog, including CTO options and local layouts, and get it delivered worldwide in 5–7 business days

• IT Equipment Deployment: With Workwize, you can deliver fully configured, MDM-enrolled equipment with desired settings and permissions anywhere in the world. 

• IT Equipment Management: Track each asset's details—user, value, depreciation, and condition—so you always know what's in use and whether it's new or refurbished. You can also automate employee transitions with HR or directory integrations, self-service requests, chatbot support, account locking, equipment pickup, and secure data wipes.

• Zero-touch IT Equipment Retrieval: Experience hassle-free asset retrieval from your global workforce, with Workwize managing all communication, logistics, and packaging to ensure secure returns.

• IT Equipment Disposal: Workwize ensures environmentally responsible disposal or donation of end-of-life assets in compliance with local regulations. To be in full compliance, obtain a certificate of data destruction.

Why pick Workwize over SolarWinds Service Desk?

While SolarWinds excels at monitoring network infrastructure and managing digital IT assets, its expertise doesn’t extend to the physical side of asset management.

For example, it won’t help you source, customize, or ship a laptop to a new hire in the U.S. (or anywhere in the world)—or retrieve it when they offboard.

That’s where Workwize steps in: managing the full physical asset lifecycle from procurement to pickup, anywhere in the world.

Workwize Pricing

Custom pricing

Cons

• Suitable for teams of 50-2000 FTEs.

• May not be available in all regions, but will be available soon.

Lansweeper

Lansweeper provides real-time visibility into your IT, OT, and IoT assets. The platform is simple to use, featuring a clean dashboard that provides a clear view of all crucial information about your organization's assets at a glance, including total assets, software, and out-of-warranty devices, among other details. 

With this up-to-date information, your IT service agents always have access to crucial information to tackle user problems and mitigate issues before they occur.

The ticketing portal displays all user-created tickets in one convenient location. Agents/IT admins can filter them with options like priority, date created, agent assigned, etc. Moreover, multiple departments like HR and Legal can use the ticketing system to open tickets, give feedback, and manage their internal communication.

Key features:

• Accessing up-to-date, comprehensive IT asset and configuration data can speed up the mean time to repair (MTTR).

• Personalize customer experience by branding your service desk UI, link tickets to calendar events, and get notified of updates in both web console and email.

• Integrate with several ITSM and CMDB tools like Jira Service Management, Licenseware, Devicie, and several other software.

Pros 

• Has strong agentless scanning capability to capture all necessary device information like asset lifecycle, visibility, hardware info, inventory, and more. 

• Packs a unified information repository with easy universal device search and management. 

Cons

• Some users have reported facing delays when generating reports. 

• Cloud instance requires sending data to the AWS Ireland data center, which may cause data sovereignty issues. 

Pricing 

• Free forever

• Starter: $219/month

• Pro: $399/month

• Enterprise: Custom pricing

Read More: Lansweeper Review: Ratings, Features 2025 and More

Zoho Manage Engine Service Desk

Manage Engine offers a wide range of IT management products. From low-code app development to advanced analytics, its suite of IT products is highly customizable and suitable for a wide range of businesses.

One of their many offerings is Manage Engine Service Desk, a platform dedicated to IT service management that combines asset management and CMDB. It’s available on-premise and in the cloud. 

It’s highly customizable and can service a wide range of IT products. Major features include incident management, asset management, change management, service catalog, and release management.

Key features:

• Enable easy request creation and keep end users updated on ticket progress and approvals, along with real-time collaboration through in-product live chat.

• Facilitate self-service by sharing solutions via a knowledge base for common issues, which helps reduce the number of tickets directed to your service desk.

• Bridge the gap between service desks and end users with Zia. (their AI assistant) as the first point of contact to reduce response time and boost end-user satisfaction.

Pros

• Many users have commended the intuitive interface, which is easy to navigate and customizable.

• Easy implementation and installation with constant customer support. 

Cons

• Users reported issues generating customizable reports. 

• Some users have reported limited customization options on the console front since it cannot be modified according to end users' requirements. 

Pricing

• Standard: Starts from $13/technician/month

• Professional: Starts from $27/technician/month

• Enterprise: Starts from $67/technician/month

Ivanti Neurons

Ivanti Neurons is an enterprise-grade IT asset management solution designed to manage and secure IT environments. Use Ivanti to map all your assets, control and secure networks and devices from a single source, and provide services for all your assets.

Ivanti’s ITSM module offers you a 360-degree view of your devices for comprehensive service. 

It also features built-in artificial intelligence for self-help and delivering enhanced user experiences. Talking about user experience, Ivanti offers pre- and post-ticket automation to keep employees informed of every issue with their devices. It also makes requesting support via Ivanti Chat, Voice, Microsoft Teams, or email easy.

Key features:

• Automate no-touch answering of questions and resolution of issues, and free up resources from routine tasks with conversational AI-powered virtual agents.

• Accelerate incident management and resolution with automation-powered bots.

• Enable automatic detection, diagnosing, healing, and ticket classification of endpoint and security issues.

Pros

• Works well with integrations to automate tasks such as employee management and other tasks. 

• Very flexible with allowing admins to build business objects and link them together to create complex workflows.

Cons

• Many users have reported experiencing a steep learning curve. 

• The user interface of ‘Self Service Mobile’ has restrictions, such as the inability to modify some form views, such as Knowledge. 

Pricing

• Custom pricing

Read More: Ivanti Enterprise Service Management: A Complete Review

Atera

Atera is an AI-powered RMM, helpdesk, ticketing, and patching software that runs its proprietary Action AI. It is built for interoperability, integrated workflows, centralized control, and end-to-end automation. Atera’s Action AI eliminates tier 1 support with Autopilot and brings auto ticket summaries, script generation, and suggested solutions and responses for junior technicians.

Atera’s helpdesk solution and ticketing system are intuitive and user-friendly. It allows IT managers to communicate with end-users via live chat. Tickets are also automatically synced between the client Customer Portal and the Atera UI for better communication. 

Key features:

• Enable scheduling tickets in advance and send automatic customer feedback when tickets are resolved.

• Automatically categorize incoming tickets with AI-powered keyword-based ticket tagging.

• Create and maintain a robust knowledge base to centralize the storage of important articles, information, and essential tips and tricks.

Pros

• It features a pay-per-technician pricing structure, which helps reduce costs compared to pay-per-device pricing.

• The customer service experience is well-liked, and users have said that support staff even modify your code to ensure everything works properly. 

Cons

• The ticket filtering system for the service desk could be more intuitive. 

• The documentation is technical and doesn’t accurately reflect the actual product.

Pricing

• Professional Plan: starts at $149/month per technician billed annually

• Expert Plan: starts at $189/month per technician billed annually

• Master Plan: starts at $219/month per technician billed annually

Read More: 10 Best Endpoint Management Software For Your Organization in 2025

SysAid

SysAid is an IT service management platform that integrates generative AI into its core components of IT management. It uses a conversational chatbot to deliver users consumer-grade support via chat, email, Teams, or a self-service portal. 

Plus, SysAid helps teams hit MTTR goals faster by automatically categorizing and routing tickets. You can also generate a full case summary, including sentiment analysis, in just a few taps.

SysAid’s ITSM solution is bundled with SysAid Copilot and designed for faster and more accurate service resolution. With request, change, and problem management capabilities, the ITIL package delivers greater organization-wide service management. 

Key features:

• Cross-reference all tickets, users, and assets internally for faster issue resolution.

• Enable help desk self-service automation with one-click issue submission for fast resolution of common IT problems.

• Track the entire timeline of the service record resolution process by monitoring ticket progress, taking in-line actions, and switching filters such as Highlights and Audit Log Items.

Pros

• Cost-effective in comparison to other ITSM tools.

• Simple to set up things like notifications, scans, and rules when certain events occur. 

Cons

• Multiple users have reported facing minor bugs or performance issues occasionally.

• SysAid cannot track file and folder changes on assets, making it difficult to track unapproved changes.

Pricing

• Custom pricing

BMC Helix ITSM

BMC Helix is an AI-powered service management solution that offers real-time operational insights, anomaly detection, root cause isolation, and remediation. It also has comprehensive application and data workflow orchestration. 

Helix activates multichannel self-service by integrating KCS® v6-verified BMC Helix Knowledge Management, BMC Helix Virtual Agent with Live Chat crossover, and natural language processing (NLP)- powered search. 

It also integrates AIOps intelligence for service health analytics across channels, devices, and users. 

Key features:

• Enable designing unique line-of-business experience pages, microsites, and persona-driven journeys, all within BMC Helix Digital Workplace Studio.

• Use AI and ML to ensure that the correct information is received faster and more accurately to reduce mean time to recover. (MTTR).

• Consolidate processes and workflows to gather assistance from the service desk, human resources, facilities, customer care, procurement, and other lines of business.

Pros

• Multiple users appreciated its powerful automation features.

• Integration-friendly with multiple customization options. 

Cons 

• Some users have raised issues regarding the software being expensive compared to other ITSM systems. 

• Some users complain about the outdated UI that needs to be updated. 

Pricing

• Custom pricing

Freshservice

Freshservice is a service operations platform that gives teams enterprise-level capabilities without the complexity. Its proprietary Freddy AI delivers self-service to customers and employees, quicker resolutions for agents, and better insights for managers. 

Apart from service operations, the Freshworks suite can also manage the entire organizational asset lifecycle and consolidate IT operations management through omnichannel collaboration in a single, unified interface.

Freshservice can be easily integrated with cloud and on-premise enterprise applications like Microsoft Teams, Zoom, Jira, Azure, and PagerDuty.

Key features 

• Augment staff with virtual agents will handle routine queries via Slack and MS Teams.

• Enable knowledge sharing, increase employee satisfaction, and expedite self-service with intelligent virtual agents for knowledge management.

• Identify correlated service desk events driving specific trends and get personalized reports and recommendations with Freddy Insights.

Pros

• Easy to use with straightforward implementation.

• Intuitive interface that makes navigating and managing IT tasks a breeze. 

Cons

• Some users have complained that features are not customizable for niche usage. 

• Many features and links are hidden behind hamburger menus, leading to extra clicks. 

Pricing

• Starter: $19/agent/month

• Growth: $49/agent/month

• Pro: $95/agent/month

• Enterprise: $119/agent/month

Jira Service Desk

Jira Service Desk, now a part of Jira Service Management, is a service desk management platform with rich ITSM capabilities. It utilizes AI and ML to streamline ITSM practices, including request, problem, change, and configuration management. 

Being an Atlassian product, it also benefits from the power of Atlassian Intelligence to accelerate productivity and collaboration for support and operations teams. It accelerates agent workflows–from triaging to resolution, and provides AI-powered recommendations to prioritize, assign, and take action on tickets.

Key features:

• Create problem tickets during or immediately after incident resolution. And view the development team’s backlog to determine if it relates to a problem to avoid redundant workstreams.

• Streamline the setup of automation with rules available out-of-the-box and automate the approval and deployment of low-risk changes

• Link support tickets directly to major incidents and share status information with both internal and external users via direct integration with Statuspage.

Pros

• The software can be integrated with project management tools, such as Bitbucket and Confluence, to track project status and issues. 

• Easy to track cross-functional projects assigned to multiple departments.

Cons 

• Difficult to track projects managed by several teams. 

• Doesn’t provide a typical configuration process and you have to build it yourself. 

Pricing

• Free forever

• Standard: $17.65/agent/month

• Premium: $44.27/agent/month

• Enterprise: Custom pricing

Read More: Jira Service Management Review: Is It the Right Fit for Your IT Team?

Asset Panda

Asset Panda is a user-friendly, cloud-based asset management tool that enables you to manage your organization's assets from a single platform. Highly customizable, it can manage all asset information, such as location and current and depreciating value, and keep track of each asset's complete lifecycle. The platform packs 18+ integrations with Jira, DocuSign, Google Workspace, and more. 

Asset Panda is a platform for asset management teams, not end users.

It doesn’t let employees avail themselves of self-service or request seamless assistance. You can create a custom User Support Page within Asset Panda, which team members can use to request internal support for their devices.

However, unlike many other platforms on this list, it doesn’t facilitate easy user-end ticketing or maintenance support.

Key features:

• Use its repair tracking software to monitor and schedule asset repairs, create and assign tickets, and ensure accurate asset-to-ticket matching.

• To enhance efficiency, set up custom notifications to alert you about new repair requests, low inventory levels, and other key updates.

• Receive alerts when equipment and technology contracts are nearing expiration to facilitate smooth renewals and renegotiations.

Pros

• The annual pricing hits a sweet spot compared to many of its competitors

• The Android and iOS mobile apps are surprisingly capable

Cons

• Many users reported issues with random session timeouts. 

• Exporting your asset data is tedious, and users complained about being unable to generate PDF or CSV reports. 

Pricing

• Custom pricing

Make Your ITAM Simpler with Workwize

If you want to simplify IT asset management further, check out Workwize. Workwize helps you keep track of your entire hardware lifecycle, maintain visibility into all your assets, and make retrieval and disposal easy work. 

Brands like DuckDuckGo, HighLevel, and more trust us for seamless IT hardware lifecycle management.

Among the other options, Freshservice is well-suited for smaller teams, while Jira Service Desk is an excellent fit for teams seeking granular control.

Book a Workwize Demo now to see how it can help you simplify IT.