Atera or NinjaOne: Which Is the Better Pick for You in 2025?

Atera Overview

Via Atera

Atera is an all-in-one IT management platform built for IT departments and MSPs. It combines remote monitoring and management, professional services automation (PSA), helpdesk ticketing, and advanced AI-powered features with Action AI. 

With Action AI, it claims to cut the industry average resolution time from 25+ hours to just 10 minutes and response times from 7 hours+ to just 3 seconds.

Atera's pay-per-technician pricing model allows unlimited device management at a fixed cost.

Atera best features

• Remote monitoring and management: Monitor system activity in real time and receive automated alerts and thresholds for different device types.
• Remote access: Access computers, desktops, servers, applications, and files with Anydesk or Splashtop.
• Helpdesk and ticketing: Automatically sync tickets between the client Customer Portal and the Atera UI for instant communication.
• Network discovery: Get real-time visibility of all the digital assets and open ports within your monitored networks, irrespective of network firewalls.
• Patch management: Create customized patching schedules for each endpoint, get notified about available patches for all your managed devices, and automate installs.

Read More: Top 10 Remote Equipment Management Software in 2025

NinjaOne Overview

Via NinjaOne

Like Atera, NinjaOne (formerly NinjaRMM) is a cloud-based IT management solution focusing on remote monitoring and management (RMM), patch management, and IT asset tracking. The platform equips IT professionals and MSPs with the tools to automate routine IT tasks, monitor devices in real time, and troubleshoot remotely. 

NinjaOne supports Windows, Mac, and Linux devices and brings a unified view of endpoint health and security.

Best features of NinjaOne

• Endpoint management: Monitor, support, and control your endpoints regardless of operating system and unify visibility and control.
• Remote monitoring and management: Provide quick and effective customer service with out-of-the-box automation, policy-based management, and more.
• Mobile device management: Manage Android and Apple mobile devices across all your operating systems, with inventory tracking, easy provisioning, configuration management, and remote troubleshooting.
• Patch management: Secure remote and hybrid endpoints with automated, cross-OS patch management.
• Integrated backups: Get a cloud-native, encrypted backup solution built for ransomware recovery.

Read More: NinjaOne Review: The Good, The Bad, and The Rest

Although similar, these two tools are not alike. Here’s how they compare at a glance:

Atera vs NinjaOne: Detailed Feature Comparison

Remote monitoring and management

RMM lets IT teams monitor endpoints, receive alerts, run scripts, and automate responses from a centralized dashboard. Since this is the heart of both platforms, let’s start there.

Monitoring and Alerting

Atera shines in the breadth of what it monitors out of the box. It tracks system resources, logged-in users, IPs, SNMP devices, Windows updates, and even specialized applications like SQL Server, Exchange, Active Directory, and Hyper-V. 

NinjaOne, meanwhile, takes a more outcome-driven approach. Real-time monitoring is a given, but what sets it apart is how it ties alerting directly into automated workflows. Alerts are routed efficiently to technicians to minimize end-user impact. 

🏆Verdict: Atera wins for depth and flexibility in monitoring; NinjaOne edges out for response-focused alerting.

IT Automation and Scripting

Atera uses threshold-based triggers to automate tasks, like running a script when CPU usage spikes. It includes a shared script library (PowerShell, CMD, etc.) for reboots, defrags, temp file cleanup, restore point creation, and similar operations.

NinjaOne supports advanced, condition-based scripting and multi-step workflows for proactive fixes, like auto-restarting services or reinstalling missing software. It focuses on deep automation and claims up to 95% efficiency gains for technicians.

🏆Verdict: NinjaOne takes the lead for its deeper, more proactive automation capabilities. Atera is ideal for straightforward, reactive scripting needs.

Helpdesk and ticketing

Atera and NinjaOne both have built-in help desks. Atera keeps things simple with AI-powered workflows, while NinjaOne goes deeper with strong endpoint integration and automation.

Ticket Management

Atera offers a user-friendly ticketing system. Tickets sync automatically between the client portal and technician dashboard, and you can set up time-based scheduling, auto-responses, and feedback surveys. It’s built to get the basics right with minimal setup friction.

NinjaOne offers a more consolidated experience. It lets you take actions directly from the ticket, like rebooting a device or restarting a service. It focuses on resolving issues quickly without switching tools.

🏆Verdict: Atera’s integrated PSA leads to better ticket creation and management. NinjaOne’s ticketing is solid but doesn’t match Atera’s.

Automation and routing

Atera uses AI-powered tagging to auto-categorize and route tickets based on keywords, reducing manual sorting. You can also customize tags based on your business context.

NinjaOne builds on this with highly configurable ticketing rules, including time- and event-based automation. It also supports condition-based creation so that tickets can be triggered by device activity, not just user reports.

🏆Verdict: NinjaOne leads with its versatile, device-integrated automation, but Atera’s AI-powered automation is not far behind.

Collaboration and mobility

Atera covers the basics, email ticketing, scheduling, and feedback, but doesn’t push too hard on team collaboration features beyond the core workflow.

NinjaOne, however, turns the ticket workspace into a full collaboration hub with public/private comments, @ mentions, shared activity feeds, and a mobile app.

🏆Verdict:: NinjaOne outperforms for collaboration; Atera just sticks to functional basics.

Overall Impression

If you want a lightweight, easy-to-adopt helpdesk with AI touches and solid reporting, Atera does a great job.

But if you're after a more advanced, action-oriented ticketing system with tight endpoint integration, automation-heavy workflows, and better support for team collaboration, NinjaOne pulls ahead.

Atera vs. NinjaOne: The Little Things

Big features matter, but the small details make or break the experience. Here are a few details worth keeping an eye on.

AI integration

Action AI is a big part of Atera. Promising a complete organizational upgrade, Action AI has two components: AI Copilot (for technicians) and Autopilot (for end users). 

It does a lot, from generating scripts and command-line actions to instantly summarizing tickets and remote sessions. 

NinjaOne takes a lighter approach to AI. Their recent 6.0 release introduced Patch Intelligence, which uses AI to analyze patch behavior, flag potential issues, and offer data-backed recommendations to reduce deployment risks and downtime.

Customer service

Atera might be more up-to-date with AI, but NinjaOne still wins post-sales customer trust. 

Via G2

NinjaOne consistently receives high marks for its customer support, often ranking at the top across review platforms. 

Via G2

It offers free, unlimited onboarding and training and stands out with a fast first-response time, typically under 30 minutes, and a strong customer satisfaction score of 97%. While Atera covers the essentials, users on G2 have noted that its support experience has room for improvement. 

Collaboration and mobility

Atera covers the basics, email ticketing, scheduling, and feedback, but it doesn’t push too hard on team collaboration features beyond the core ITSM workflow.

NinjaOne, however, turns the ticket workspace into a full collaboration space. With public/private comments, @ mentions, shared activity feeds, and a mobile app, it’s designed for teams to work on tickets and service issues together, anytime and anywhere.

User Ratings and Reviews

Via G2

As you can see, both Atera and NinjaOne scored high on G2. 

According to the user reviews on G2, Atera is praised for its ticketing system and solid unattended remote access. It also earns points for ease of use in support workflows. 

However, NinjaOne scores higher in asset management, screen sharing, and performance monitoring, with smoother integrations and more actionable insights. 

Pricing

Atera is fully transparent about pricing, but with NinjaOne, you’ll have to contact support staff for a quote. 

Atera’s plans start at $149 a month per technician when you pay annually.

With NinjaOne, you pay a certain amount for each endpoint you manage. If your endpoint count fluctuates or you have a larger team with fewer devices per tech, NinjaOne's per-device model might be flexible or cost-effective.

Final Verdict: Atera vs NinjaOne

In our opinion, there’s no real winner here; pick what works better for you.

Pick Atera if budget predictability via per-technician pricing is important, especially with a high device-to-tech ratio. 

If peak efficiency, ease-of-use, and native automation/patching are top priorities, go the NinjaOne route. Its per-endpoint model suits device-based scaling, despite needing a custom quote.

Save Your IT Team More Time With Workwize

NinjaOne and Atera are great at managing software, devices, and ITSM, but they fall short when it comes to the physical side of IT. Neither tool handles hardware procurement, employee onboarding/offboarding logistics, or asset retrieval and disposal. 

That’s where Workwize comes in. It fills the gaps by giving you full visibility and control over your company’s hardware, automating the parts NinjaOne and Atera don’t cover.  

Pairing your RMM with Workwize means less manual work, fewer lost devices, and more time back for your IT team.

Brands like HighLevel, DuckDuckGo, Prezi, and more trust Workwize to manage their global hardware.

Book a demo with Workwize to learn more.