Top 5 ServiceNow Alternatives for Streamlined ITSM in 2025

For years, ServiceNow has been the first choice of many IT managers as their preferred ITSM solution—and for the right reasons.

It unifies AI, ITSM, ITAM, ITOps, SecOps, Customer service management, and more into a single platform—a rare combination.

However, IT managers are compelled to seek alternatives due to its steep learning curve, complex user interface, and expensive licensing.

Here’s a Reddit user talking about ServiceNow:

Source: Reddit

However, we have you covered. Below, you’ll find the top ServiceNow alternatives for 2025, enabling you to choose the right ITSM solution based on your needs.

TL;DR

For a deep dive into ServiceNow, check out our detailed ServiceNow Review.

ServiceNow Alternatives

Here are the top 5 ServiceNow alternatives for 2025:

JIRA Service Management

Source: JIRA Service Management

Jira Service Management is a modern AI-powered ITSM platform that unifies development, IT operations, and business teams. Its core functionalities include incident, request, problem, change, and asset management.

JSM’s low-code customization, flexible templates, and AI-powered automation make it an affordable ServiceNow alternative for organizations seeking seamless service delivery without the complexity and high costs.

Pro Tip: JSM integrates seamlessly with Jira and Confluence, promoting collaboration and eliminating data silos. If you already use Atlassian products, such as Jira or Confluence, integrating JSW would be easy.

Pros:

• User-friendly interface makes it simple for everyone 

• Easy to implement and integrate with solutions like Confluence 

• Robust ticket management features 

• Automation capabilities are impressive 

Cons:

• Navigation could be improved 

• A high user frequency often leads to performance lag 

• Customizations can be limited 

User Reviews:

Source: Verified G2 Review

Source: Verified G2 Review

Review our detailed Jira Service Management Review to see if it’s the right ITSM for you.

Freshservice

Source: Freshservice

Freshservice, an AI-powered customer and IT service solution, is another powerful and easy-to-use ServiceNow competitor. Its key offerings include IT Services, IT Operations, IT Assets, and Project Portfolio Management.

One of Freshservice's key highlights is Freddy AI, which delivers customer self-service, faster resolutions for agents, and insights for managers. It also allows you to automate workflows and minimize manual tasks.

To enhance productivity, Freshservice offers an intuitive UI and multiple integrations, including Device42, Slack, and others.

Pros:

• It has impressive integration and automation features 

• Easy to implement and use 

• Customer support is exceptionally good 

Cons:

• Reporting can use some improvement 

• Response time for some modules is pretty slow 

User Reviews:

Source: Verified G2 Review

Source: Verified G2 Review

BMC Helix ITSM

Source: BMC Helix

BMC Helix is an AI-powered integrated service management platform that enhances your ITSM capabilities.

You can automate tasks, deliver better customer support via AI agents, respond to issues proactively, and deliver better services even in complex IT environments.

BMC Helix is well-suited for enterprises seeking an intelligent ITSM platform that avoids the complexity of platforms like ServiceNow.

Pros: 

• Ticket management features are useful 

• Good automation features and reliable support 

• Easy to use and navigate 

Cons:

• Performance can be a little slow at times 

• It is cheaper than ServiceNow, but some users still find it pricey 

User Reviews:

Source: Verified G2 Review

Source: Verified G2 Review

Zendesk

Source: Zendesk

Unlike ServiceNow’s extensive offerings, Zendesk is an AI-powered customer service solution. It helps you connect human and AI agents, offering your employees and users omnichannel support.

With its self-service automation, you can deflect most of your queries and save valuable time. Additionally, you can scale as needed without increasing support overhead, optimizing costs.

Zendesk is suited for small to mid-sized organizations seeking a simplified solution to boost support productivity.

Pros:

• Easy to use even for non-tech-savvy users 

• Agents can collaborate on each other’s tickets 

• Users appreciate centralized omnichannel support 

Cons:

• The Reporting side is a bit clunky, as per users 

• Users have reported continuous outages, which can disrupt operations 

User Reviews

Source: Verified G2 Review

Source: Verified G2 Review

Workwize

Source: Workwize

While ServiceNow offers asset management as one of its many services, Workwize zeroes in on physical and digital IT asset management.

Workwize suits small, medium, and enterprise businesses seeking an easy-to-use, end-to-end asset management solution.

With Workwize, you can:

• Streamline and automate procurement, deployment, retrieval, and disposal.

• Save around 40 hours each month on manual tasks.

• Enable zero-touch onboarding and offboarding.

• Deliver assets in 100+ locations.

• Store assets at local warehouses and deliver them faster, reducing your carbon footprint.

• Track, manage, and control assets remotely.

• Optimize costs—HighLevel saves $1.4 million annually by using Workwize to streamline complex procurement, deployment, retrieval, and disposal processes. 

All of this, minus the complex workflows, slow performance, and a steep learning curve.

Try Workwize now and simplify IT asset management.

Pros:

• Helps manage IT assets at a global level 

• Offers affordable buying options for IT assets 

• User-friendly platform and adapts to users’ requirements 

Cons:

• Limited locations supported for offboarding, but continuously expanding. 

User Reviews: 

Source: Verified Capterra Review

Source: Verified Capterra Review

How to Choose the Right ServiceNow Alternative?

Consider these factors to choose the right ServiceNow alternative:

• Usability & Learning Curve: Prioritize platforms with intuitive interfaces and lower training requirements, so your team can start quickly.

• Customization vs. Simplicity: Decide whether you require extensive customizations or prefer a more straightforward, out-of-the-box solution that minimizes complexity.

• Performance: Ensure the tool handles high ticket volumes without significant page load delays.

• Integration: Verify that the platform can seamlessly connect with your existing systems (HRIS, CRM, etc.) to prevent siloed workflows.

• Specialization: If your primary need is efficient physical IT asset management (procurement, deployment, retrieval, and disposal), consider alternatives like Workwize.

• Transparent Pricing: Look for a solution with transparent pricing. You should instantly know what you’ll pay for the features you use.

Final Verdict

Switching to another ITSM solution can be challenging, but it’s crucial as we enter the AI era of ITSM. Otherwise, you’ll lose the competitive edge.

When evaluating your options, consider the above factors to make an informed decision.

For instance, Jira Service Management would be a more suitable option if you’re already using Atlassian tools like Jira and Confluence and need a more straightforward ITSM solution. 

And if you need a dedicated asset management solution, you can book a demo with Workwize.