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Procure and Retrieve Laptops in Brazil, Without a Local Entity
A laptop couriered into Brazil picks up a 60% federal import duty on top of its declared value, with state ICMS charged on the marked-up total. Customs can also hold a device that's missing wireless or power certification. Workwize buys the same machine from suppliers already inside Brazil, delivers it configured and ready to use within 7 days, and retrieves it when the employee leaves.
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Shipping a laptop from HQ into Brazil costs far more than the laptop
Brazil taxes imported hardware at the border and checks it for certification before releasing it. A device sent by courier falls under Receita Federal's simplified import regime, which applies a steep flat-rate duty on top of the item's declared value. State ICMS, Brazil's VAT, is then charged on top of that already-inflated total.
A foreign company with no Brazilian tax registration has no way to recover either charge, so the full cost lands on your IT budget. On top of the tax bill, the device has to clear the relevant wireless and electrical safety certifications before customs will release it. That combination of cost and paperwork is why most global employers buy inside the country instead.
If you have ever handed a courier a sealed MacBook addressed to a new engineer in Florianópolis, you already know how this goes:
- A 60% duty, and then tax on the tax: The duty is charged on customs value, which includes freight and insurance rather than the price of the machine alone. State ICMS of roughly 17% to 20% is then applied to a base that already contains the duty, so the two charges compound. On a mid-spec laptop, the tax bill can exceed the purchase price.
- Different certifications to pass: ANATEL homologation covers anything that transmits over Wi-Fi or Bluetooth. INMETRO certification covers the power adapter separately. Miss either and the device can be held or rejected at customs. Machines sold at retail inside Brazil already carry both.
- Paperwork that scales with the invoice: Shipments with a customs value up to US$3,000 are subject to the simplified regime. Anything above that threshold requires formal clearance through SISCOMEX and a licensed customs broker, which brings a commercial invoice, a bill of lading, a certificate of origin, and technical specifications into play for every unit.
- The return trip rarely happens: Sending a device back out of Brazil means an export declaration and a broker for an asset that has already lost half its value. The laptop stays at the former employee's home, still enrolled in your MDM, still on your books as an asset you cannot see.
How Does It Work?
One platform for IT teams to manage the entire laptop lifecycle in Brazil, powered by automated workflows.
Outsource IT Procurement
Procure authorized laptops, monitors, and accessories for your team in Brazil without the need to establish dedicated regional supplier contracts.
- Create localized hardware catalogs featuring pre-approved equipment, pricing structures, and suppliers.
- Leverage a domestic vendor network to bypass international shipping delays and import taxes.
- Direct equipment requests into automated approval pipelines categorized by role, department, or budget.
- Enable staff to select their preferred compliant devices via a customized self-service platform.
- Monitor all purchases through a central dashboard that displays supplier updates and expected delivery dates.
- Ship items directly to residential addresses or corporate offices, or store inventory in a regional warehouse for upcoming hires.
- Choose to purchase, rent, or lease equipment based on the requirements of the position. Additionally, Workwize provides delivery to Brazil within five to seven days.
Outsource Asset Deployment
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Load pre-configured profiles onto each device before shipping so the hardware is immediately ready for use.
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Connect equipment to your Mobile Device Management system via auto-enrollment integrations during the initial startup, supporting both Apple Business Manager and Windows Autopilot.
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Automate equipment dispatch based on HR system triggers like new onboarding, internal transfers, or changes in employee roles.
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Link the hardware to the specific employee within your central asset registry the moment it ships.
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Securely track dispatched assets throughout transit and issue automated delivery notifications directly to the staff member.
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Manage defective or obsolete equipment locally in Brazil, covering everything from routine repairs to full hardware replacements.
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Specify the Portuguese (Brazilian) keyboard layout and the appropriate regional power cable directly within your procurement catalog.
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Outsource IT Asset Management
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Keep a consolidated hardware database detailing serial numbers, assigned users, current locations, and operational conditions.
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Record each transfer, dispatch, maintenance event, and user change within a continuous custody ledger.
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Allow staff members to report hardware issues directly via the Workwize interface or connected Slack application.
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Direct covered maintenance to the original maker or certified technicians, while sending out-of-warranty fixes to the extended Workwize service network.
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Secure platform entry using Single Sign-On technology alongside role-specific access controls.
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Synchronize personnel information during the hiring process and automatically secure hardware via your Mobile Device Management system when staff depart.
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Monitor coverage periods and upgrade schedules using automatic system notifications.
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Integrate your existing Brazilian inventory into the platform to manage both current and newly acquired hardware within a single database.
Outsource IT Equipment Retrieval
Recover company equipment when someone leaves without asking your IT team to arrange each collection from another time zone.
- Trigger automated retrieval workflows from HRIS offboarding events
- Generate return orders with prepaid shipping labels or schedule a courier pickup
- Reach employees through diverse communication channels like email, phone, or WhatsApp to arrange the return
- Free your IT team from packaging and logistics duties, with return materials supplied to the employee
- Send automated reminders and escalation messages until the device comes back
- Complete certified data erasure on every returned device before any reuse
- Access warehousing services covering storage, erasure, sanitation, and redeployment of IT assets
- Report on recovery rates and outstanding assets across the region
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Outsource IT Asset Disposal
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Initiate automatic data erasure protocols prior to any recycling or resale activities.
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Restore and reassign functional hardware to active staff members before considering final disposal.
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Assess the value of decommissioned technology and sell it via Workwize storage facilities.
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Send obsolete equipment to authorized recycling centers in compliance with Brazilian regulations, ensuring a digital certificate of destruction is saved on the platform for every item.
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Maintain a comprehensive tracking record covering everything from the final assigned employee and the data erasure phase all the way to permanent disposal.
Does This Sound Familiar?
Logistical complexities
Certification checks and customs holds land on every shipment you send into Brazil. Meanwhile, your nearshore hiring plan keeps outpacing your ability to source and configure the next batch of machines.
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Compliance risks
Every device you put into Brazil carries LGPD obligations for the data on it and reverse logistics duties at end of life. Certification requirements sit on you as well, with no single system tracking any of it.
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Juggling multiple vendor relationships
Your EOR handles payroll and stops at hardware. That leaves you managing an import agent and a local repair shop yourself, then finding someone else to collect the device when the employee leaves.
Compatibility issues
ABNT2 keyboards and Brazil's split supply of 127V and 220V mean a machine ordered from HQ is often not one your Brazilian team can comfortably use.
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Invoicing hassles
Invoices arrive in BRL while ICMS changes from state to state, and import duty gets calculated on top of both. Finance then reconciles all of it against whatever currency your other vendors bill in.
Administrative burden
Reimbursed devices show up in whatever spec the employee chose and skip MDM enrollment entirely. Ownership gets murky once the expense is paid, which leaves manual entry as the only way anything gets tracked.
How Workwize Solves These Challenges?
Local sourcing, delivered in 2 to 7 days
Devices ship from Brazilian stock with homologation already in place, so there is no duty, no ICMS at the border, and no clearance queue.
Tax-compliant, consolidated invoicing
Brazilian tax is handled at the point of purchase and billed to you in a single currency, which removes the reconciliation work from your finance team.
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A self-service portal for new hires
Employees choose from the catalog you approve, and every order registers as a tracked asset from the day it ships.
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MDM-ready on arrival
Apple Business Manager, Windows Autopilot, and 70+ HRIS integrations mean a signed offer in your HR system can trigger the device order automatically.
Retrieval anywhere in Brazil
We schedule the pickup, wipe the drive, and store the machine locally so it can go straight to your next hire instead of leaving the country.
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Shipping options that fit the person
Send a device to a home address in any Brazilian state or straight to your office, and hold spare stock in local storage between hires so the next order ships the same week.
What our customers
say about us
Love Workwize!
It has been wonderful, I have enjoyed a lot of it. Using the site is super easy with not many problems associated and has overall relieved a lot of stress with onboarding offboarding that we experienced prior to using Workwize.
Jake S.
IT Analyst
Great service
Overall it's been great, from the nice initial demos and sales experience to onboarding. Initial orders did have some issues, but I felt looked after by the team there, and they were doing everything they could to help at every point.
Mark K.
Head Of IT and InfoSec
A Niche Company which meets our needs perfectly
Has been really good overall. We searched for a long time for a suitable solution and they were just the fit. Nice to see how they have grown in terms of size and service provisions and be part of it from the start. Super user-friendly platform.
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Ilan B.
Benefits Team Leader
Global onboarding is easier. Managing IT logistics for global hires was very hard before. Workwize solved that for us. Now our new employees are ready on day one with everything they need to work comfortably.
Robert Jones
SR. IT Manager
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We are already seeing fruits of our labor, since nearly all our new assets are now ordered via Workwize and IT Team has drastically reduced time which was wasted on procuring the assets and its setup.
Ana Lovsin
IT Operations Manager at Swapfiets
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How HighLevel saves $1.4M per year with Workwize
HighLevel ran IT hardware through separate managed service providers in each region until Workwize replaced them with one platform.
- Regional providers left the IT team waiting up to 18 hours for a reply across time zones, and orders that arrived late meant new hires started without a laptop.
- A curated catalog and self-service portal now keep specs consistent from the US through to the Philippines, with employees ordering their own equipment.
- The switch returned 24.5 times the yearly investment and cut 70% of the time the team spent on IT equipment operations.
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Fully compatible with your tech stack
Integrate Workwize with your existing MDM, HR, and payroll systems to streamline your IT operations.
- Use our API to integrate your own systems.
- Enroll Apple Business Manager or Windows Autopilot.
- Sync with your HR system to avoid duplication of work.
One Platform, Easy Pricing
Workwize customers report up to 70% less manual IT work and a 24x ROI.
Basic
What's included:
- Automated asset management
- 3 regions
- Single Sign-On (SSO)
- Monitor repair status in real-time.
- Pickup, storage, and shipping
- 100+ HRIS integrations
- Repair and replacement
Professional
What's included:
- Everything in Basic
- 5 regions
- Automatic offboarding
- Automatic deployment
- Automatic restocking
- Enhanced scalability
Enterprise
What's included:
- Everything in Professional
- Unlimited regions
- SCIM integration
- Public API for custom integrations
- Tailored onboarding and support
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Quick facts for managing laptop procurement in Brazil
Integrate Workwize with your existing MDM, HR, and payroll systems—streamlining your IT operations.
- Keyboard layout: ABNT2 (Brazilian Portuguese), specified in standards ABNT NBR 10346 variant 2 and NBR 10347.
- Power plug: Type N, defined by standard NBR 14136 and adopted as the national standard in 2007, with compliance mandatory from 2010. Type C two-pin plugs also fit the socket.
- Voltage: 127V or 220V at 60Hz, depending on the region. São Paulo and Rio de Janeiro run on 127V, while Brasília and much of the North and Northeast run on 220V.
- Import status: Laptops imported by courier fall under Receita Federal's simplified regime up to a customs value of US$3,000. Above that, formal clearance through SISCOMEX with a licensed customs broker is required.
- Tax: 60% federal import duty on courier shipments valued between US$50 and US$3,000, calculated on customs value including freight and insurance. State ICMS of roughly 17% to 20% is charged on top and varies by state.
- Data protection: LGPD (Lei Geral de Proteção de Dados), Brazil's GDPR equivalent, enforced by the ANPD.
- E-waste: National Solid Waste Policy (Law 12,305/2010), which places reverse logistics obligations on manufacturers, importers, distributors, and retailers.
- Standard OS language: Brazilian Portuguese.
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