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Outsource IT Hardware Management Across Europe From One Platform
Managing laptops across Europe gets harder with every country you add. Suppliers, VAT rates, keyboard layouts, and shipping requirements can all change from one market to the next. Workwize brings procurement, deployment, asset tracking, and retrieval into one platform, so your IT team can support employees across Europe without building a separate hardware operation in every country.
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Why IT Outsourcing Across Europe Gets Complicated
Europe may look like one market on a map. IT hardware operations tell a different story.
Move between European countries, VAT treatment, hardware specifications, fulfillment options and return logistics can change. Cross the EU customs border and shipping requirements change again. For IT teams supporting employees across several countries, that can turn one hardware process into a collection of country-specific workflows.
- VAT varies by market: EU countries operate within a common VAT framework, but standard rates differ by country. Multi-country procurement can therefore create different tax treatment, invoices and reconciliation requirements for finance teams.
- Shipping gets more complicated outside the EU customs area: Moving hardware between EU member states is generally simpler than shipping devices to non-EU destinations, where customs declarations, duties and import procedures may apply.
- Hardware specs change by country: Keyboard layouts, power plugs and available device configurations vary across European markets. Centralized purchasing without local specifications can leave employees with unsuitable equipment and IT arranging avoidable replacements.
- Offboarding becomes a cross-border logistics problem: When employees leave, IT needs a reliable way to collect, track, wipe, store, and potentially redeploy their devices. Running that process through different providers in each country makes it harder to see which assets have actually been recovered.
IT outsourcing can remove that country-by-country coordination, but only if the provider can support the full hardware lifecycle across your markets. Workwize gives IT one place to source, deploy, track, retrieve, and dispose of employee devices while fulfillment happens closer to where employees actually work.
How Does It Work?
One platform for IT teams to manage the entire laptop lifecycle in Brazil, powered by automated workflows.
Outsource IT Procurement
Order devices for employees in any European country through region-specific catalogs, each carrying approved models and vendors for that market. Local vendor networks and warehouses fulfill the order, so most purchases never cross a border.
- Get delivery within Europe in 5 to 7 days, without adding a vendor per market
- Ship to home addresses or offices, or hold stock in a local warehouse
- Let new hires order for themselves through a company-branded portal
- Choose from a wide range of devices and peripherals in every market
- Buy, rent, or lease, whichever suits the country and the role
Outsource Asset Deployment
- Ship devices pre-configured and MDM-enrolled, ready to use on day one
- Monitor every shipment in transit with track-and-trace
- Let your HRIS trigger onboarding automatically
- Handle faulty or outdated equipment in any market, from repair through replacement
- Apply the same configuration standards across all European locations
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Outsource IT Asset Management
Every device across your European footprint appears on a single dashboard, regardless of which country you bought it in. Finance sees a single view of hardware spend and IT sees a single record of who holds what.
- Automate lifecycle management for every device in every European country
- Give employees secure access through Single Sign-On
- Reach global tech support covering maintenance and repairs
- Replace manual tracking with one view of every device assignment across markets
- Let employees raise support and repair requests themselves, without a ticket queue
- Sync HR data at onboarding, then lock devices through MDM at offboarding
Outsource IT Equipment Retrieval
When someone leaves, Workwize collects the device from their address in whichever European country they work. The workflow runs the same way inside the EU and outside it.
- Monitor offboarding in real time across every country
- Automate recovery so your IT team handles no packaging and no logistics
- Reach leavers through email, phone, or WhatsApp until the device comes back
- Wipe every returned device with certified erasure that leaves no data behind
- Use warehousing that covers storage, sanitation, and redeployment
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Outsource IT Asset Disposal
The EU's WEEE Directive (2012/19/EU) sets one framework for electronic waste across the bloc. Because it is a directive, each member state writes it into national law, so the practical requirements still differ by market. Workwize disposes of end-of-life devices in line with country-specific laws and returns documentation for each one.
- Refurbish and redeploy devices with life left in them before anything reaches disposal
- Evaluate and resell retired equipment from Workwize warehouses without security exposure
- Dispose of end-of-life devices under country-specific law, with a destruction certificate for each one
- Recycle in line with European environmental rules
Does This Sound Familiar?
Juggling multiple vendor relationships
Every new European market can mean another supplier, ordering process and contact to chase when something goes wrong. As your footprint grows, your IT team spends more time coordinating vendors and less time on higher-value IT work.
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Compliance risks beyond GDPR
GDPR gives you one set of data protection rules across the EU, so it is easy to assume the rest follows. Tax registration and VAT filing run country by country instead, and WEEE obligations attach to each market separately once devices reach end of life.
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Cross-border shipping complexities
Shipping hardware between EU countries is relatively straightforward. Move a device outside the EU customs area and customs declarations, duties and import procedures may come into play, creating more work for IT and a greater risk of delivery delays.
Fragmented offboarding
When someone leaves in one country, you improvise a collection. Do it across five markets and you improvise five times, with no reliable record of which devices came back or whether anyone wiped them.
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Fragmented hardware spend
Hardware orders and invoices sit across different suppliers, currencies and markets. Finance has to pull the numbers together manually to understand what the company is spending, often working with information that's already out of date.
Compatibility issues
Order centrally and a hire in Berlin opens a box containing a keyboard laid out for Paris. Plug types vary alongside the layouts, so a wrong order costs you a return shipment and a delayed start date.
How Workwize Solves These Challenges
Whether you operate in three European countries or fifteen, Workwize gives you one system instead of one vendor per market.
One platform for multi-country procurement
Source approved hardware across European markets without managing separate purchasing processes and suppliers country by country.
Clearer purchasing across markets
Order through one platform while accounting for differences in local pricing and VAT across European markets.
Simplified cross-border shipping
Give employees access to pre-approved hardware based on role, location, or budget without requiring IT to place every order manually.
Self-service for new hires
Integrations across your IT stack
Connect Workwize with your HRIS, MDM and identity tools through 80+ integrations to automate onboarding workflows across your European workforce.
Centralized device retrieval
Initiate and track device returns from one workflow when employees leave, instead of coordinating collections separately across different markets.
What our customers
say about us
Love Workwize!
It has been wonderful, I have enjoyed a lot of it. Using the site is super easy with not many problems associated and has overall relieved a lot of stress with onboarding offboarding that we experienced prior to using Workwize.
Jake S.
IT Analyst
Great service
Overall it's been great, from the nice initial demos and sales experience to onboarding. Initial orders did have some issues, but I felt looked after by the team there, and they were doing everything they could to help at every point.
Mark K.
Head Of IT and InfoSec
A Niche Company which meets our needs perfectly
Has been really good overall. We searched for a long time for a suitable solution and they were just the fit. Nice to see how they have grown in terms of size and service provisions and be part of it from the start. Super user-friendly platform.
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Ilan B.
Benefits Team Leader
Global onboarding is easier. Managing IT logistics for global hires was very hard before. Workwize solved that for us. Now our new employees are ready on day one with everything they need to work comfortably.
Robert Jones
SR. IT Manager
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We are already seeing fruits of our labor, since nearly all our new assets are now ordered via Workwize and IT Team has drastically reduced time which was wasted on procuring the assets and its setup.
Ana Lovsin
IT Operations Manager at Swapfiets
How HighLevel saves $1.4M per year with Workwize
Using Workwize introduced automation and centralization into HighLevel's global IT operations.
- Automating onboarding and offboarding cut time spent on IT equipment operations by 70% per year.
- Standardizing devices across every region eliminated inconsistent vendor pricing and markups.
- The switch delivered a 24.5x ROI and saved 35,454 kg of CO2 annually through responsible device disposal.
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Fully compatible with your tech stack
Integrate Workwize with your existing MDM, HR, and payroll systems, streamlining your IT operations.
- Use our API to integrate your own systems.
- Enroll in Apple Business Manager or Windows Autopilot.
- Sync with your HR system to avoid duplication of work.
One Platform, Easy Pricing
Workwize customers report up to 70% less manual IT work and a 24x ROI.
Basic
What's included:
- Automated asset management
- 3 regions
- Single Sign-On (SSO)
- Monitor repair status in real-time.
- Pickup, storage, and shipping
- 100+ HRIS integrations
- Repair and replacement
Professional
What's included:
- Everything in Basic
- 5 regions
- Automatic offboarding
- Automatic deployment
- Automatic restocking
- Enhanced scalability
Enterprise
What's included:
- Everything in Professional
- Unlimited regions
- SCIM integration
- Public API for custom integrations
- Tailored onboarding and support
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Quick facts for managing outsourced IT operations in Europe
Integrate Workwize with your existing MDM, HR, and payroll systems—streamlining your IT operations.
- Keyboard layout: QWERTY
- Power plug: Type A/B
- Voltage: 120V
- Data protection: PIPEDA
- Safety standards: CSA (Canadian Standards Association)
- Shipping standards: Canada Shipping Act, 2001
- Standard OS languages: English and French
- Customs: Canada Border Services Agency (CBSA)
- Tax: GST/HST varies by province
- E-waste: Recycling frameworks can differ provincially
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